Course / Video FAQ

How are PPI courses and videos presented?
PPI uses an online learning platform called Moodle, as “home” for all of our courses and videos. From Moodle, you use links to access purchased content and track your progress. Our live sessions and most of our recording are presented on Adobe Connect. You can use either the Adobe Connect application for desktop or a flash enabled browser to view live sessions or watch recording. There is also an Adobe Connect Mobile App available to view live sessions. Some PPI videos are present directly within the Moodle interface using Amazon Web Services.

What are the minimum system requirements for PPI Course and Videos?
If you have a computer or mobile device that has been purchased in the last five years, you should have no trouble accessing PPI courses. The most important free software is a current internet browser. Here is a list of basic desktop system requirements.

How do I get to the course and/or videos I purchased?
Navigate to “My Online Product Access” on the PPI website. Select “Live and OnDemand Courses” or “Video Review” from the dropdown. This will bring you to the Moodle log in page, which you can bookmark for future access. The direct URL is

What user name and password do I use?
You log into both Moodle and Adobe Connect using the PPI credentials used during purchase. If access was purchased for you or you used an alternate email during the enrollment step, an initial password has been created using all characters prior to the "@" symbol in your enrollment email.

I forgot my password, how can I reset?
You can update your Moodle password, by navigating to the Administration left menu and selecting “My profile settings”, then “Change password”. You can update your Adobe Connect password by selecting one of the live session or recording links to open the Adobe Connect browser window and selecting the “Forgot your password?” link. *We recommend you have the same password in all systems.

I’m logged into Moodle, how do I access Live session?
On your course home page, below the welcome message and Instructor contact details there is a link that says “Click here to access the live lecture.” This will launch an Adobe Connect session.

I’m trying to watch a live session and I’m being asked to download Adobe Connect application for desktop. What is this?
The Adobe Connect application for desktops allows you to watch the live sessions and recordings without using a browser-based Adobe Flash Player plug-in. It is compatible with the PPI Adobe Connect service we use and will allow you to view live and recorded sessions in a seamless manner.

I’m seeing a message that I need to allow Flash? Or to update Flash? What is Flash?
Adobe Flash Player (also known as Shockwave Flash) is free software used to stream and view video, audio and multimedia on a computer or supported mobile device. We strongly recommend you use the Adobe Connect application for desktop instead of a flash enabled browser (see question above). If you have Flash already installed on your computer, and you wish to use it, you would need to “Allow” and possibly to upgrade to a current version.

Can I download videos and watch them offline?
You will need to be online to view recording or to connect to a live course. Supplemental course materials such as Live Lecture Handouts can be printed or saved for viewing offline. At this time, PPI does not offer any downloadable courses or videos, but we do sell eTextbooks that can be viewed offline.

Is closed caption available?
PPI is committed to ensuring that persons with disabilities have full and equal access to our services as provided by the Americans with Disabilities Act (ADA) and implementing regulations. Please visit our ADA Policy for more information on accessibility and accommodation requests.

Can I watch the live sessions on my mobile device?
Select the link from the Moodle home page, you will be prompted to either download and install the Adobe Connect Mobil App, or if you already have it, to proceed to the App. We strongly recommend using the App for the best experience. As an alternative, you can view the live session through a flash enabled browser on your phone. Select the session link and a new browser will open and prompt you to log into Adobe Connect.

Can I watch the recorded videos on my iPad?
Live and recorded PPI Review Courses can be viewed using a Flash enabled browser. First make sure you have a Flash enabled browser on your device. There are several options available on iTunes. PPI has successfully used a paid browser called Photon. Puffin is also a browser that is successful in allowing you to view the recorded lectures.

  • Open the browser.
  • Log in to Moodle: (you do not need Flash for Moodle).
  • Enable Flash (in Photon, that means selecting the lightning bolt).
  • Select the course and choose the live or recorded link you want to watch.
  • If you get another Adobe Connect prompt to log in, enter you PPI credentials.
  • You will now be in the live or recorded class.

I have a flash enabled browser on my mobile device, but it keeps opening in a non-flash enabled browser?
On some devices, when you select a link on the Moodle page, it redirects you to your devices default non-flash enabled browser. For iOS, if this happens, you will need to copy the URL to the flash enabled browser to view. For Android: Go to Settings; APPS; locate the flash enabled browser (Photon, Puffins, etc.) and select; scroll down to “Browser app”, then select the flash enabled browser as your default.

I’m watching a live session on Adobe Connect but I can’t hear anything?
Check if your speakers are muted (or volume low) on your computer or in Adobe Connect. If you plugged in headphones after entering the room, log out of the room, keep your headphone plugged in and then log back into the room.

I’m watching a live session on Adobe Connect, but the images and sound are not syncing?
You need a better internet connection and/or an updated flash browser. Here are some tips for improving your internet: (1) ensure nobody else in the household is using the internet; (2) if you are using a wireless connection, try using wired instead; (3) ensure all applications are closed except for Adobe Connect (including your email); (4) close and relaunch Adobe Connect; or (5) restart your computer.

I’ve signed up for a course, but my schedule has changed. What are my options?
Please visit our PPI Course and Video Review Enrollment Changes page for the available options.

I’ve purchased a Live Course. When is homework due?
We recommend you complete the reading and practice homework before each live session to be familiar with the topic and prepared to ask the Instructor questions. If you fall behind, no worries, you can submit the homework for feedback from the Instructor at any time prior to the last access day, which is published on your course schedule.

I took a PPI course, but I did not pass my exam. How do I request a guarantee?
Please visit our PPI Passing Guarantee page for the available options.

I’m waiting to hear if my exam application was accepted. What are my options?
Please visit our PPI Passing Guarantee page for our Risk-Free Enrollment options.

Do PPI Courses offer a Completion Certificate?
An Enrollment Confirmation document is available upon enrollment. This serves as a receipt and can be downloaded from your online Moodle course page. A Completion Certificate becomes available after the final access day of your Live course. Completion Certificates are not available for OnDemand or Video Review courses. *If you have a special circumstance, please Contact Us for additional support.

How do I know when my access end?
PPI Live Courses have published date on the Moodle home page in the schedule section that not only lets you know when each live session will be presented, but also when the last day is to access all content. If you purchased a Video subscription, the last day of access is available in the My Subscription section of your main PPI Account (not on Moodle).

Still have questions and need support?
Email directly using our Contact Us tool or call (650) 593-9119. PPI Customer Service phone support is available Monday – Friday, 9:00 a.m. to 1:00 p.m., PT.