Q: Which browser should I use to access my course?

We recommend using Google Chrome or Mozilla Firefox . Internet Explorer is not a supported browser.

Question 1

Which browser should I use to access my course?

Accepted Answer

We recommend using Google Chrome or Mozilla Firefox.

Internet Explorer is not a supported browser.

Question 2

My connection isn’t stable, even with a recommended browser. What now?

Accepted Answer

You may encounter audio/video issues, or perhaps an inability to connect to the webpage. Please try the following solutions:

If possible, use a wired Internet connection.
Try another network connection, such as your phone’s cellular network.
Ensure you’re not using a VPN, proxy server, or network with restrictive firewalls (like a work network). Some public networks found in libraries or airports may also be overly restrictive.
Visit the page in an incognito (Chrome) or private browsing (Firefox) window and be sure you don’t have any browser extensions enabled.

Question 3

I’m getting an “Unsupported Browser” message on my mobile device.

Accepted Answer

You will need to request the desktop version of the site:

In Chrome, click on the three little dots in the bottom right of your browser window, tap the box next to "Desktop Site."
In Safari, tap and hold the "Aa" in the upper left until the menu appears, and then choose “Desktop Site."
In Firefox, click on the three dots in the upper right, and then tap the box next to "Request Desktop Site."

Question 4

I got disconnected from my event! What do I do?

Accepted Answer

You can simply refresh your browsing window by clicking the refresh icon or by using the shortcut Ctrl + R (or Cmd + R on Macs).

Question 5

Can I test my connection prior to the event

Accepted Answer

Yes, in fact it’s highly recommended!

Please visit https://www.archiebot.com/connection-tester and follow the on-screen instructions to test your browser and audio/video devices.

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PPI Course Access FAQs

Which browser should I use to access my course?

My connection isn’t stable, even with a recommended browser. What now?

I’m getting an “Unsupported Browser” message on my mobile device.

I got disconnected from my event! What do I do?

Can I test my connection prior to the event

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