Last updated: March 23, 2020

We’re keeping an eye on the COVID-19 situation and will update existing and prospective customers as more information becomes available, and we will continue to update these FAQs.

  • FAQs

  • PPI is committed to supporting all of our customers as our country mobilizes to slow the spread of COVID-19. Each of you will be facing different circumstances to stay healthy, and we are proactively working to help keep your path to licensure on track. If you have specific questions our Customer Support Team is available Monday - Friday, 7 a.m. - 5 p.m. PT. via our Contact Us page.



            Q. I’m enrolled in a Live Course for one of the canceled April 17th pencil-and-paper NCEES exams. What are my options?

            A. PPI has emailed all enrollees in impacted courses. Please check your email and course home pages for available options.



            Q. I’m enrolled in an OnDemand Course for one of the canceled April 17th pencil-and-paper NCEES exams. What are my options?

            A. PPI is emailing all enrollees in impacted courses. Please check your email for more details.



            Q. I’m enrolled in an April 2020 Exam End Date Learning Hub for one of the canceled April 17th pencil-and-paper NCEES exams. What are my options?

            A. PPI is emailing all April 2020 Exam End Date Learning Hub customers. Please check your email for more details.



            Q. My test appointment was canceled due to the test center being closed and my PPI online access just ended. What are my options?

            A. Please follow the steps below:

            • - Use our Contact Us form or email info@ppi2pass.com with the subject “Test Center Closed.”
            • - Attach evidence of your original test appointment or a notice from the Test Center canceling your test date.
            • - Once validated, PPI will provide you with a promo code to be redeemed for free access to your originally purchased online product. Offer details will be emailed to you.




            Q. What should I do to protect myself and others from spreading the virus?

            A. Follow the guidelines laid out by the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC):

            • - Wash your hands frequently with soap and water for at least 20 seconds
            • - Avoid close contact with people who are sick
            • - Practice respiratory hygiene: cover your cough or sneeze with a tissue
            • - If you have fever, cough, or difficulty breathing, seek medical care early
            • - Stay informed and follow the advice given by your healthcare provider
            • - Stay home when you are sick
            • - Clean and disinfect frequently touched objects and surfaces