PPI and feprep Return Policy
PPI has a comprehensive return, deferral, or cancellation policy. Please see the product-specific return policies below.
Product-Specific Return Policies
All products need to be approved for return and have a Return Authorization # (RA) issued by PPI.
Books: Requires a return authorization and product receipt within (30) thirty days of purchase.
E-books: Requires a return authorization within two days of purchase.
Live Online Review Courses and FE Success Coaching: Enrollees can transfer, defer, or cancel a course within a specified limited time period and with payment of applicable change fees. See Terms & Conditions for more details.
OnDemand Review Courses: If you decide that you are not satisfied with an OnDemand Review Course, simply request a return within seven (7) days of activation, and within 30 days of purchase. OnDemand Review Courses that are 8+ days from activation or 31+ days from purchase are non-refundable.
Video Lessons: If you decide that you are not satisfied with the Video Lesson(s), and your video lesson is a refundable product, simply request a return within two (2) days of activation, and within 30 days of purchase. Video Lessons that are 3+ days from activation or 31+ days from purchase are non-refundable.
feprep Online Products: Customers have 30 days from date of purchase to qualify for a refund. If product has been activated you have two days to request a full refund under our 2-day money back guarantee. If you have not activated your products within the first 30 days of purchase you may also request a full refund. feprep online products that are 31+ days from purchase are non-refundable. Money back guarantee is limited to one request per purchase per Customer.
Click here to initiate a return request.
(Amazon ppi2pass store returns must be requested through your Amazon account.)
The following items are not eligible for return or refund:
- Products identified as "non-returnable" at ppi2pass.com, feprep.com, or on your invoice.
- Products not in resalable condition (PPI defines a resalable product as any product free of stickers, labels, markings, and other damage. PPI is not responsible for damage incurred on returns during transit.)
- Any products on PPI Special Orders.
***PPI will not ship or return any product returned in error. For example, if you include a non-returnable product without an RA# in your return shipment, the product will not be returned to you. The same applies for books received that were damaged during return shipping.
Returns due to our error, defective products or damage during shipment
Contact PPI at firstname.lastname@example.org to report shortages, duplicate or incorrect shipments, and defective or damaged product within three (3) business days of receipt. Include photos of products and packaging for all damage and defect claims. PPI will either replace the product, provide an RA# and prepaid shipping label, or issue a full refund. Any product that PPI requests you to return to PPI must be received within thirty (30) days of the date the return label is provided to be eligible for the applicable refund.
A 50% restocking fee will be charged if you return an item:
- without a return authorization
- to a location other than the one specified on the return authorization
***PPI will not ship or return any product returned in error. For example, if you return a book without an RA# and PPI notifies you that you will be charged a 50% restocking fee, the book will not be returned to you.
All refunds are issued to the original method of payment. Shipping, and administrative fees are not refundable.
Physical product returns are inspected upon arrival at our warehouse facility. You can expect your refund within (1) week of the date we receive the return at our warehouse facility.
Virtual product returns will be refunded within (1) week from the date the return authorization is issued.
Partial Package returns will result in forfeiture of any package discounts. Remaining products not returned will be adjusted to the full published PPI website price at the time of the return request, and deducted from the refund.
How to Initiate a Return:
- Request a return authorization. Complete the form at http://ppi2pass.com/return-authorization-request-form or send an email with the subject line "Returns & Refunds" using the Help and Support message tool located on the bottom of all feprep.com pages.
- PPI will respond within two business days with an RA# for approved returns, or an explanation if your request has been denied.
Where to ship your approved returns:
Package your return carefully to avoid damage. Enclose a copy of your return authorization and use a trackable shipping method. Any package lost in transit without proof of delivery will not be refunded.
Send your return to:
Attn: RA #R__________
660 South Mansfield Street
Ypsilanti, MI 48197